Our team is available by email at contact.mloww@gmail.com or via our contact form. We typically respond within 48 hours (excluding weekends and holidays).

Yes, don't worry! To ensure faster delivery times, some items may be shipped separately. Therefore, you may receive multiple packages on different dates.

We work with several warehouses to better manage inventory and expedite delivery. This allows us to deliver your product faster, depending on availability.

On average, delivery takes 2-5 business days within Europe and 5-10 business days internationally. You will be provided with a tracking number after shipping.

Yes, you have 14 days from receipt to return your item. The item must be unused and in its original packaging. Contact our customer service team to initiate the process.

No, our tools (flat irons, hair dryers, heated brushes, etc.) are equipped with protective technologies: ceramic coating, ionic coating, heat control, etc. for effective styling without damaging the hair fiber.

Yes, if your order hasn't shipped yet. Contact us as soon as possible at contact.mloww@gmail.com.

Don't worry! Send us an email with a photo of the affected product and we'll quickly offer you a solution: replacement, refund, or credit.